Refund policy

Refund and Return policy


Overview

At Aurellium Home, we want you to love your purchase. If for any reason something falls short of your expectations, or you are not completely satisfied, we offer a clear and easy return process.

  • Return Window: The return period starts when your order arrives at your delivery address, from this date you have 30 days to start your return process.

  • Condition: All returned items must be unused in the original condition and include all original packaging.

  • Return Shipping: You are responsible for the return shipping costs. If the item arrives in a damaged condition, has defects, or contains the wrong items in that instance we will cover return shipping. We also do not charge restocking fees.

  • Refunds: Once your return is received, you will be issued a full refund to your original payment method within 5-7 business days.

 

 

 

How to Return an Item

  • Contact Us: Email us at info@aurelliumhome.com include your order number along with the reason for the return.

  • Package Your Item: Package your item back into its original packaging which should contain all the original accessories and items that were included with the product.

  • Ship The Item Back: Drop off your package at your nearest local shipping carrier office. Shipping informational will be provided to you once your return has been approved via email.

 

 

 

Refund Process

  • Receipt & Inspection: Once we receive the package it will be  inspected to ensure all original contents are in the package. If the package fails to meet this return criteria, it will be declined and returned back to the customer via their expense.

  • Refund: Once approved, your refund will be issued and will appear back to the original payment method within 5-7 business days, rates may vary by provider. 

 

 

 

Exchanges

If you wish to exchange an item, reach out to us. We will assist you with your exchange quickly. Please contact us within 30 days of your package’s arrival date. Once we receive your return request and it is approved a refund or replacement will be arranged as applicable with no additional cost.

 

 

 

Non-Returnable Items

The Return Policy contains particular products that are not returnable. The product description will clearly state which items are not eligible. Any submitted returns for these products will be declined. If any issues arise regarding non-returnable items, please contact us at info@aurelliumhome.com.


 

 

 

For More Information

Questions?

 

Visit our FAQ page or contact us directly via email at info@aurelliumhome.com

 

Customer Service Hours: Monday-Friday 9:00 AM – 5:00 PM (EST)

 

We do our best to reply within 1-2 business days.

 

Store Name: Aurellium Home

Address: https://www.google.com/search?q=38+Casey+Lane%2C+Mt+Sinai%2C+NY+11766

Email: mailto:info@aurelliumhome.com 

Phone: tel:+16196048375