FAQ
Frequently Asked Questions
The Aurellium FAQ page is built to provide clarity at every step of your experience. From ordering to delivery and beyond. You'll find our most commonly asked questions here. If you need additional assistance please don't hesitate to contact us
1. What is Aurellium’s mission?
At Aurellium, our mission is to elevate everyday living through thoughtfully curated and crafted home decor pieces that blend timeless elegance with modern design, helping every space feel intentional, inspiring, and beautiful.
2. Where is Aurellium based?
Aurellium is proudly based in the United States and ships exclusively within the U.S.
3. Do you offer complimentary shipping?
Yes, complimentary shipping is included on every order within the U.S. No minimums required and no surprises at checkout.
4. When can I expect my order to arrive?
Orders are typically processed within 1–2 business days. Delivery typically takes 6–8 business days, with most customers receiving their orders within 7–10 business days total.
5. How can I track my order?
Once your order ships, you'll receive tracking information so you can monitor it's progress. You can also visit our Track Your Order for additional tracking updates.
6. Can I change or cancel my order?
If you need to make a change to your order, you may request to cancel your order within 24 hours of purchase, so long as it hasn’t been shipped or processed yet. We recommend reaching out to us as soon as possible for the quickest assistance.
7. What is your return policy?
We offer a 30-day return window on eligible items, giving you the ability to shop with confidence. Full details regarding returns are available in our Return Policy.
8. What if something isn’t right with my order?
If your item arrives damaged, defective, or with missing items, contact us and we’ll make it right. We offer straightforward replacements or refunds for incorrect orders, simply contact us and we’ll determine the appropriate solution.
9. When will I receive my refund?
Once your return is received, refunds are typically processed within 5–7 business days. Refunds will be issued to your original payment method.
10. How can I contact customer care?
You can reach our support team anytime via our Contact page or by emailing info@aurelliumhome.com We’re here to help.
Still have questions?
Our team is happy to assist with any further questions or concerns you may have. Email us at info@aurelliumhome.com
Customer Care Hours
Our customer service hours are Monday–Friday, 9:00 AM – 5:00 PM (EST)
We do our best to reply within 1-2 business days.
Store Name: Aurellium Home
Address: https://www.google.com/search?q=38+Casey+Lane%2C+Mt+Sinai%2C+NY+11766
Email: mailto:info@aurelliumhome.com
Phone: tel:+16196048375
